1 . Orders will not be accepted without a dated signed confirmation.

2 . All Decorative designs will be positioned in the centre of the glass unless otherwise stated on order.

3 . All fanlight designs are priced for up to 600mm in length. Longer glass may incur an extra charge for extra decorative work. Trade companies must receive a quote first to avoid any unexpected charges.

4 . All trade quotes given are rough estimates and could differ from final price to around 20% either way but this is very unlikely. Trade and retail quotations will last for 30 days from date of quote.

5 . If specific colours are not stated on order with exact colour codes/names, Leadbitter Glass will decide colours to suit design. If the customer is not satisfied with the finished colours, no refund will be given and the customer must pay for any remakes in full.

6 . All trade mistakes on ordering must be paid for in full, if production has commenced.

7 . All trade goods ordered & completed remain the property of Leadbitter Glass until paid for in full.

8 . Trade rush orders e.g glass required within a few days may incur a stock delivery charge which Leadbitter Glass will charge if necessary.

9 . In the unlikely event of Leadbitter Glass supplying a damaged glass panel, Leadbitter Glass must be notified at time of delivery of any marks, scratches or other unacceptable imperfections of the glass.

1 0 . All orders should be paid for in full prior to manufacture unless agreed otherwise.

11 . All sealed units will be manufactured with silver spacer bar unless stated otherwise on order. If no colour is stated on order, silver will be used and any remakes must be paid for in full by the customer.

12 . All orders must contain order date, required by date, design name / code, glass and spacer size and type, design colours and the signature of the person ordering the glass.

13 . All leaded panels will be manufactured using oval lead & transparent plain film unless stated otherwise on order.

14 . Designs not featured on the Leadbitter Glass website may incur a charge for design work undertaken, so it would be wise to ask for a quote before ordering.

15 . A charge will be made for visiting a trade clients homes or work place to discuss orders. Please receive a quote before to avoid unexpected charges.

16 . Leadbitter Glass opening hours are Monday to Friday 9 a.m to 5 p.m. A 24 hr answering machine will be in use to receive faxes and messages out of hours.

17 . All designs from the Leadbitter Glass brochure are owned by Leadbitter Glass and are only available as a finished product by Leadbitter Glass. Legal action will be taken against companies or individuals ordering or manufacturing any of these designs without Leadbitter Glass permission.

18 . Small bubbles will be deemed acceptable in all bevelled panels.

19 . All trade brochures remain the property of Leadbitter Glass and will be re-acquired if necessary.

20 . Leadbitter Glass cannot guarantee an exact match in design or colour to previous jobs added to at different manufacturing times. This is due to the manufacturing process of lead, film, bevels and any other materials used by Leadbitter Glass. Colours chosen from swatches may differ from the actual sheet of colour that arrives and this is classed as industry standard and cannot be avoided.

21 . Leadwork can be produced on some patterned glass but will incur an extra charge.

22 . Designs from this website are priced for the following sizes as follows. All fanlights upto 600mm in length and under 0.3 sq.metre. Door designs are priced up to 0.6sq.metre. Please receive a quote on any glass larger than these guidelines.

23 . Responsibility of not requesting toughened glass where it should legally be, lies with the purchaser that orders the glass and not with Leadbitter Glass. For help with calculating the correct requirements, please read this page Safety Glass Regulations

24 . All orders will be produced as viewed from outside unless stated otherwise on order.

25 . All glass used on orders will be clear unless stated otherwise on order.

26 . In the case of remakes deemed to be the fault of Leadbitter Glass, we will require the glass to be delivered back to Leadbitter Glass for repair or surveying. We will require the original panel to be returned to us before any replacements are made. The reason for this is the high material costs in the manufacture of decorative glass. Leadbitter Glass will not pay any fitting costs or delivery charges in the event of a remake being required.

27 . As Leadbitter Glass products are hand made with sharp tools, we cannot guarantee that all deorative panels are free from small scratches and other marks. Every effort is made to reduce any marking/scratching of the glass, lead, colourfilm and bevels but with the nature of this work, Leadbitter Glass cannot guaranteed a perfect glass panel.

28 . The colour of lead can vary from batch to batch so Leadbitter Glass does not guarantee that one glass panel will have the exact same colour of lead as another panel in the same job. The manufacturing process of all colours of lead such as antique can produce a varying colour from time to time and we cannot do anything about this so this is classed as standard practice.

29 . Fused glass is a hand made product and by its very nature all fused glass products contain various imperfections. Small marks, speckles of colours and other imperfections are deemed acceptable by Leadbitter Glass.

30 . As with traditional stained glass materials, colourfilm which is used in all coloured glass projects by Leadbitter Glass can contain imperfections such as speckles of dust under the film and other marks and light scratches. This is deemed acceptable and an industry standard so decorative glass panels that contain slight marks, dust speckles and other minor blemishes will not be re-manufactured under any circumstance.